Support Information Articles

You have 14 calendar days to return an item from the date you received it and it is your responsibility to contact a transport company and pay the return transport costs.
To be eligible for a return, your item must be unused and in the same condition that you received it and must be in the original packaging including proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You may lose your purchase amount partially or fully if the value has been reduced due to the following,
(1)You have unpacked the product.
(2)The original packaging is missing.
(3)You have used the product.
(4)The product has been damaged while it was in your possession.

We deliver our products in kit form with cad drawings  for easy DIY construction.

It is essential that our garden buildings are assembled on a firm and level base, constructed from an appropriate, durable material.

Without the correct base, buildings can be very difficult to assemble. This may lead to the future deterioration of the product — such as doors dropping out of alignment and becoming difficult to operate, or the source of water leakage.

Assembling a garden building on an incorrect base is also likely to invalidate any guarantee that your product may carry. See the options we recommend.

Option 1. Steel floor frame (Optional)

Quality Steel Sheds offer a range of sturdy steel floor frames to suit our range of metal sheds, storage lockers, and log stores. Suitable for all types of flooring such as wood planks, OSB sheeting, Aluminium check plate etc. (not included)

Made from structural grade galvanised steel, these floor frames provide a solid base for your shed floor.

Option 2. Concrete Base.

Pour a concrete base where the shed will be assembled and ensure base is dry before building your shed.

Option 3. Paving slabs

In most cases, laying our paving slaps as a base will suffice for most sheds. We recommend had a layer of fabric over the slabs which will prevent any weeds or grass from growing.

No, structures under 25 meters square do not require planning permission.